Frequently asked questions

Any questions? We're here to answer them

check_box

Is it safe to order from Neoshop ?

Yes, completely. Neoshop usessecure SSL encryptionto protect all your personal and payment information. We donot storeyour payment data, and all transactions are processed throughtrusted platformslike PayPal, Stripe, and major credit cards.

check_box

Are your products good quality ?

Absolutely. We carefully select our products from reliable suppliers and focus on items that offerexcellent value for money. Many of our customers are genuinely surprised by thequality at such accessible prices.

check_box

How long does shipping take ?

Shipping times vary by location, but we generally deliver within7 to 12 business daysin Europe. As soon as your order is shipped, you’ll receive atracking linkto follow it every step of the way.

check_box

How much is shipping ?

Shipping costs are calculated at checkout based on your delivery address. We also regularly offerfree shipping promotions, so keep an eye out!

check_box

Can I track my order ?

Yes. Once your order is shipped, you'll receive a confirmation email with atracking number. You can click the link to track your package in real time.

check_box

What if I never receive my order ?

If your order hasn't arrived within the estimated delivery window, contact us at contact@neochop.com. We’ll look into it immediately and make sure you’re taken care of.

check_box

Can I return an item if it doesn't fit or I change my mind ?

Yes, you can. We offer14-day returnson most items, as long as they are unused, unwashed, and in their original condition. You’ll find the full conditions on our Policy page.

check_box

How do I return an item ?

Simply email contact@neochop.comwith your order number and reason for return. Our team will respond within 24 hours with return instructions.

check_box

When can I contact customer service ?

Our customer support team is available7 days a week. We aim to respond to all emails within24 hours, even on weekends. You can reach us at contact@neochop.comor via the contact form on our site.